Policies and Endnotes
You will only receive email from Mercedes-Benz Canada if you have requested to be on our mailing list.
We may use Pixel Tags on our Site and may permit third parties to place them on our Site to monitor the effectiveness of advertising or for other legitimate purposes. A Pixel Tag, also known as a "Web bug," is a small, graphic image on a Web page, Web-based document, or in an e-mail message that is designed to allow the site owner or a third party to monitor who is visiting a site. Web beacons are often invisible to the visitor because they are typically very small (only 1-by-1 pixel) and the same color as the background of the Web page, document, or email message. Web beacons are represented as HTML IMG tags in the Web page; visitors can click on "view profiles" of the web page to see whether the page is using a web beacon.
Web beacons collect the IP address of the computer that the Web beacon is sent to, the URL of the page the Web beacon comes from, and the time it was viewed. Web beacons can also be linked to personal information. For example, advertising networks use Web beacons to add information to a personal profile of what sites a person is visiting and to determine what banner ads to display based on the profile. Another use of Web beacons is to provide an independent accounting of how many people have visited a particular website. Web beacons are also used to gather statistics about Web browser usage at different places on the Internet.
IP Address and Click-Stream Data Collection
Mercedes-Benz Canada may collect IP addresses and / or click-stream data for market research, for purposes of system administration and to report aggregate information. An IP address is a number that is automatically assigned to your computer whenever you access the Internet. Our servers identify your computer by its IP address. When you request web pages from our Site, our servers log your IP address.
Click-stream data is information collected by our servers when you request pages from our Site. Click-stream data may include such information as the page served, the time, the source of the request, the type of browser making the request, the preceding page view, and other such non-personal information. When analyzed, this data helps us analyze how visitors arrive at our Site, what type of content is most popular, what type of visitors in the aggregate are interested in particular kinds of content, and the like.
Mercedes-Benz Canada uses commercially reasonable efforts to store and maintain personal information to protect it from loss, misuse, alteration, or destruction by any unauthorized party. We encrypt order information, including credit card numbers, using Secure Sockets Layer (SSL) technology to ensure that our customers' information is safe as it is sent over the Internet to our server.
We exercise reasonable care to protect your personal information. This includes storing the personal information on our servers behind a secure firewall and ensuring all transmissions to other vendors use secure encryption technology. Unfortunately, no data transmission over the Internet can be guaranteed to be 100 percent secure. So while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us or receive from us. This is especially true for information you transmit to us via email. We have no way of protecting that information until it reaches us. Once we receive your transmission, we maintain physical, electronic, and procedural safeguards to protect your personal information.
When registering for access to a secure area of our Site, we will ask you to select a Username and Password. We recommend that you do not divulge your Password to anyone. We will never ask you for your Password in an unsolicited phone call or in an unsolicited email. Also, remember to sign out of the registered area of our Site and close your browser window when you have finished.
Internally, we will limit access to personal information to those persons who need the information to provide products and services to you or maintain or service those products or services. These persons are limited in number and are committed to our privacy and security policies. We will review our security arrangements from time to time, as we deem appropriate.
Links to Other Sites
Please be aware that we provide links to third-party sites as a service to our visitors, and that we are not responsible for the content or information collection practices of those sites. Please note that these sites' privacy policies may differ from those of Mercedes-Benz Canada. We encourage you to review and understand their privacy practices before providing them with information.
Privacy Statement Revisions
A revised online privacy statement will only apply to data collected subsequent to its effective date on this version of our Site. Any revisions will be posted at least seven days prior to its effective date.
We collect several types of information on our Site. Personal information is information that identifies an individual or is directly associated with a specific person, such as a customer's name, mailing address, telephone number, email address, credit card number, or information about activities which can be directly linked to that person, such as his or her purchases ("personal information"). Our definition of personal information does not include "aggregate" information. Aggregate information is data about use of our Site, such as pages visited on our Site. Aggregate information helps us understand trends and customer needs so that we can better consider new products and services, and tailor existing products and services to customer desires.
We may also collect "non-personal information," which is information about you that does not itself identify you individually. Examples of non-personal information include age range and gender.
Collection of personal information
When you use certain parts of our Site, we collect certain kinds of personal information:
Customer Service Correspondence: We may collect information that identifies you personally when you submit comments, questions, or suggestions to our Customer Service department.
Use of personal information
Except as disclosed in this statement, we do not sell or disclose information that identifies our visitors personally or makes it possible for other parties to contact them directly without our visitors' consent.
Use of Non-Personal and Aggregate information
We may use non-personal and aggregate information to better design our Site and share with our marketing and advertising agencies.
Some specifications and features shown or mentioned on this site are optional and only available upon request at extra cost. Specifications are subject to change without notice.
1 Based on a comparison of the Automotive News classification of full-size commercial vans.
2 In base configuration.
3 Only popular packages are shown. For a full offering and pricing information, visit your local Mercedes-Benz dealership. Delayed availability. Please see your dealer for details.
4 No system, regardless of how advanced, can overcome the laws of physics or correct careless driving. Please always wear your seat belt. Performance is limited by available traction, which snow, ice and other conditions can affect. Always drive carefully, consistent with conditions. Best performance in snow is obtained with winter tires.
5 Read Operator's Manual before towing. In some provinces, aftermarket trailer brakes are required. See dealer for details.
6 Braking effectiveness also depends on proper brake system maintenance, and tire and road conditions. Unsecured cargo can become hazardous in a collision. Always secure cargo.
7 Warning: the forces of a deploying air bag can cause serious or fatal injuries to a child under age 13. The safest seating position for your child is in a rear seat, belted into an appropriate, properly installed child seat, or correctly wearing a seat belt if too large for a child seat. See operator's manual for additional warnings and information on air bags, seat belts and child seats.
8 Optional or part of an option package.
9 Requires the use of ultra low sulfur diesel fuel. Mercedes-Benz Sprinters are approved to use B5 biodiesel (approved diesel fuel with a maximum 5% biodiesel content) in all BlueTEC engines. The only approved biodiesel content is one that both meets ASTM D6751 specifications and has the oxidation stability necessary to prevent deposit-/corrosion-related damages to the system (min. 6h, proven by EN14112 method). Please see your service station for further information. If the B5 biodiesel blend does not clearly indicate that it meets the above standards, please do not use it. The Mercedes-Benz Sprinter New Vehicle Limited Warranty does not cover damage caused by non-Mercedes-Benz approved fuel standards.
10 Please see your dealer for warranty information for accessories and upfitted equipment.
11 Driver is responsible for monitoring fluid levels and tire pressure between service visits. See Maintenance Booklet for details.
12 Extended Limited Warranty (ELW) not available in all provinces. Contact your local Mercedes-Benz dealer to verify availability.
13 Not available in all provinces. Please see your dealer for details.
14 The standard, special and metallic paint finishes shown are just a few of the options available for your Sprinter. Special and Metallic paintwork are available as options. Special paint colours include Grey White, Flame Red, Brilliant Blue, Black Blue, Silver Grey, Stone Grey, Graphite Grey, and Jet Black. Metallic paint colours include Amber Red Metallic, Jasper Blue Metallic, Brilliant Silver Metallic, Graphite Grey Metallic, and Carbon Black Metallic.
15 Sign and Drive services (flat-tire change, battery jumpstart, and refueling) will be performed at customer's expense.
16 Towing services are performed at no charge for Mercedes-Benz covered under the warranty.
Every attempt will be made by Mercedes-Benz 24-Hour Roadside Assistance to aid a customer. However, the following circumstances may limit our ability to provide service:
- Restricted Roadway: Many provinces / cities have roadways in which they do not let unauthorized emergency road service in that area to assist.
- Acts of Nature: Due to heavy snowstorms, flooding, or other acts of nature, the ability to obtain service may be limited or in some cases, unavailable. In these cases, you may be asked to call 911.
- Vehicle Accessibility: Additional charges may apply for a breakdown location not reasonably accessible from a roadside location, as determined by our authorized technician or roadside service tow provider. These circumstances include, but are not limited to, parking garages that inhibit tow services' ability to access and retrieve disabled vehicles and vehicles at off-road locations.
18 Based on Greenhouse Gas Emissions Standard Testing of 2014 model year Sprinter 2500 Cargo Van, 144" wheelbase, standard roof, at 50% load capacity, and at highway/city speeds according to the standards of the “CONTROL OF EMISSIONS FROM NEW HEAVY–DUTY MOTOR VEHICLES [Title 40 Code of Federal Regulations – Part 1037]” as conducted by Mercedes-Benz in September 2013. Combined fuel rating based on driving cycle of 55% city/45% highway. Your actual fuel consumption may vary. Not for comparison purposes. Fuel efficiency test results determined using Government of Canada approved test methods are not available.
19 Lane Keeping Assist may be insufficient to alert a fatigued or distracted driver of lane drift and cannot be relied on to avoid an accident or serious injury.
20 Blind Spot Assist may not be sufficient to avoid all accidents involving vehicles in your blind spot and does not estimate the speed of approaching vehicles. It should not be used as a sole substitute for driver awareness and checking of surrounding traffic conditions. Not available on Cab Chassis.
21 COLLISION PREVENTION ASSIST may not be sufficient to avoid an accident. It does not react to certain stationary objects, nor recognize or predict the curvature and/or lane layout of the road or every movement of vehicles ahead. It is the driver's responsibility at all times to be attentive to traffic and road conditions, and to provide the steering, braking, and other driving inputs necessary to retain control of the vehicle. Drivers are cautioned not to wait for the system's alerts before braking, as that may not afford sufficient time and distance to brake safely.
22 Caution: Crosswind Assist can only act within the laws of physics. If the driver exceeds the physical limits, even Crosswind Assist will not be able to prevent an accident!
23 Driving while drowsy or distracted is dangerous and must be avoided. ATTENTION ASSIST® may be insufficient to alert a fatigued or distracted driver and cannot be relied on to avoid an accident or serious injury.