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Group of Upfit Mercedes-Benz Sprinter Vans on a job site.

eXpertUpfitter Program Overview

Become an eXpertUpfitter

The eXpertUpfitter Program

The Sprinter and the Metris deliver a solid base for every upfit – and a well-respected brand name. That means the title as an eXpertUpfitter is a  competitive advantage. The shared desire for utmost customer satisfaction is supported 24/7 by providing each eXpertUpfitter with a comprehensive toolbox that includes special access to technical information reserved only for eXpertUpfitters, eXpertUpfitter logo usage, dedicated engineering support, ship-to3 capabilities, and the opportunity to showcase their solutions.

Key Advantages for eXpertUpfitters

Business owner accessing the Mercedes-Benz eXpertUpfitter dashboard at work.

Dedicated eXpertUpfitter Dashboard

eXpertUpfitters have special access to the eXpertUpfitter Dashboard via a login. From there, in a convenient platform, eXpertUpfitters can update and manage their company profiles, upload pictures, and brochures, download 3D data, connect to the VIP technical support team, access exclusive content on the Upfitter Portal and enjoy other exclusive benefits reserved only for eXpertUpfitters.

Painter removing material from the Interior of an upfit Mercedes-Benz Sprinter Van.

VIP Technical Support

eXpertUpfitters are entitled to a dedicated sales engineering team that can help you find answers to your technical questions and anything related to the options/packages of the base vehicle, the interpretation of existing guidelines, and even the investigating of additional information required to build safely on Mercedes-Benz Vans vehicles.

eXpertUpfitter solutions spec sheet example for Mercedes-Benz van.

eXpertUpfitter Marketing Tools

The eXpertUpfitter receives a certificate and a detailed handbook that are intended to assist in promoting and communicating the advantages of the eXpertUpfitter status. The handbook includes the eXpertUpfitter logo guidelines and basic vehicle product descriptions for use in all public and internal marketing efforts.

In Addition, an online upfitter profile also offers Mercedes-Benz Vans authorized dealers the ability to search for upfit solutions online, eXpertUpfitter solutions. The profile can include images, brochures, spec sheets, contact information, and other relevant information and it is maintained and updated by the eXpertUpfitters themselves.

Additional Benefits

Prominent features on the Upfitters section of the Mercedes-Benz Vans and family of websites include Upfitter-specific videos, an image gallery, and a searchable eXpertUpfitter database open to the public. eXpertUpfitters also have the opportunity to participate in corporate-sponsored events and tradeshows upon request.

Customer Benefits Gained From Doing Business with eXpertUpfitters

Master of the Trade3

All eXpertUpfitters are experts of their specific trade or specialty. Becoming an eXpertrUpfitter, involved a commitment to all applicable regulatory and the most up-to-date upfitting standards. By recognizing these experts, customers can reap the benefits of their combined expertise and have a wealth of solutions available for the Sprinter or Metris.

3-year / 60,000-km Basic Limited Warranty

eXpertUpfitters agree to match the 3-year / 60k-km limited warranty which extends to cover components and installations that meet the high-quality standards customers expect from a Sprinter or Metris.1

Special Vehicle Financing Options

In most cases, vans sold by an authorized Mercedes-Benz Vans dealer with a solution from an eXpertUpfitter are eligible to be structured into the same finance or lease contract as the base vehicle through Mercedes-Benz Financial Services.2

Drop-Ship Logistics Program Savings3

Customers can take advantage of having a vehicle customized by an eXpertUpfitter included in the typical logistics chain. Both options can save customers time and money. Only eXpertUpfitters are eligible to participate in the drop-ship program.3 4 5


  1. Basic coverage according to Basic Limited Warranty regulations. Normal maintenance and wear items are excluded.
  2. Restrictions apply. Actual rates, terms, down payment, advance and program eligibility will be determined by MBFS Credit Team based on vehicle type, contract requested and credit-worthiness of customer.
  3. Mercedes-Benz Vans does not approve, test the performance, design or in any way take ownership of the products, upfits and solutions sold by eXpertUpfitters.