We make the hardest-working vans on the road, but that’s not the only thing that sets us apart. We put the same quality into every aspect of the Mercedes-Benz experience. Maintenance, warranties, finance solutions, fleet services. They're all a part of the Mercedes-Benz ownership.
Maintenance
Mercedes-Benz Service
Expect qualified technicians and attentive care specific to commercial customers of Mercedes-Benz. We’ve tailored our service offering to address your unique needs as a Vans customer. With flexible hours, heavy-duty state-of-the-art commercial equipment, and special labour rates offered exclusively to our commercial customers, you can trust that no matter which Mercedes-Benz location you call on, we’ll help you get every ounce of power and efficiency out of your work van.
Certified Commercial Technicians
Our factory-trained service technicians know your van inside and out. Using the latest tools and equipment, they’ll have you back to work in no time.
Extended Service Hours
Select Mercedes-Benz Service locations offer extended hours — so you can make an appointment that best fits your work schedule.
Priority Scheduling
With Mercedes-Benz Service priority scheduling for commercial customers, vehicle service won’t slow you down. Our next-day repair appointments, maintenance appointments within 3 days, and fast, professional commercial service specialists will get you and your van back on the job.17
Loaner Vehicle
Need to keep working while your vehicle is in service? Select Mercedes-Benz Service locations can provide a loaner vehicle to help with the workload while your van is being serviced. Be sure to check availability when scheduling your appointment.17
24-Hour Roadside Assistance
If you ever need a tire replaced, dead battery jumpstart, or fuel delivery, rely on Mercedes-Benz 24-Hour Roadside Assistance. We’ll dispatch authorized personnel to your location to provide the help you need. Contact 24-Hour Roadside Assistance at 1-800-387-0100.15,17
Mercedes-Benz Genuine Parts
Servicing your commercial van involves not only the right people, but the right parts as well. Genuine Parts from Mercedes-Benz fit perfectly and are manufactured with the utmost quality to safeguard reliability, durability, and safety.
Collision Repair Service
If you’re ever in a collision, qualified repair experts are on hand at Mercedes-Benz Approved Collision Centres. They’ll perform the repairs necessary to get your Mercedes-Benz Sprinter rolling again quickly. For more information, call the Customer Assistance Centre at 1-800-387-0100.
Service Restrictions: Every attempt will be made to assist a customer. However, there are circumstances that may limit our ability to provide service. Please review our Policies and Endnotes page for specific details.17
Mercedes-Benz Prepaid Maintenance
Lower tomorrow’s maintenance costs today.
Need to know what’s covered in your prepaid maintenance agreement? Maybe you’d like to see how much you're saving per kilometre. Here you’ll find all of the information about our Prepaid Maintenance. And if you’ve recently purchased your Mercedes-Benz van, there may still be time to add a Prepaid Maintenance agreement to your van so you're protected from potential future increases in parts and service costs.
We back our vans with one of the most comprehensive warranties in the business. And by following a routine maintenance schedule at an authorized Mercedes-Benz service centre, you can be sure your van has a long and productive career.
Sprinter and Metris
Basic Limited Warranty 3-year / 60,000 km
Basic coverage for 3 years or 60,000 kilometres, whichever comes first. Excludes normal maintenance and wear items.
Powertrain Warranty 5-year / 100,000 km
Powertrain coverage for 5 years or 100,000 kilometres, whichever comes first.
Surface Corrosion Warranty 3-year / 60,000 km
Basic coverage for 3 years or 60,000 kilometres, whichever comes first. Excludes normal maintenance and wear items.
Roadside Assistance 5-year / 100,000 km
Roadside Assistance is available 24 hours a day, virtually anywhere in Canada or the continental United States.
Metris Only
Diesel Engine Limited Warranty 5-year / 160,000 km
Coverage for Turbo Diesel engines for 5 years or 160,000 kilometres, whichever comes first.
Emissions Warranty 5-year / 160,000 km
Emissions coverage for 5 years or 160,000 kilometres, whichever comes first.
Extended Limited Warranty
Coverage that goes the extra mile.
At Mercedes-Benz, we engineer our commercial vans to deliver reliable performance. But for those looking to extend protection beyond the standard factory warranty, we offer the Mercedes-Benz Extended Limited Warranty, ensuring your van is protected even further down the road.
Extended Limited Warranty Pricing** Up to 6 years / 160,000 km ($1,895)
The right financing solution for your Mercedes-Benz Sprinter is out there, and Mercedes-Benz Financial Services can help you find it. With the understanding that every commercial customer is unique, we offer a variety of products and solutions with flexible benefits and competitive rates tailored specifically to your business. Finance and lease options include:
Commercial Leasing
Competitive open-end lease rates and programs, no excess kilometrage or wear and tear charges.
Commercial Retail Financing
Flexible program options such as skip and balloon payment.*
When you lease or finance with Mercedes-Benz Financial Services, you also receive a 3 years / 3 services Sprinter Prepaid Maintenance plan at no additional cost**. Enjoy the benefits of Prepaid Maintenance including superior quality and protection from Mercedes-Benz Genuine Parts, potential savings versus purchasing maintenance as you go, and peace of mind.
Our finance professionals are dedicated to providing you with a first-class financing experience so you can focus on your business.
* Not available in all provinces. Please contact your authorized Mercedes-Benz Dealer for limitations, restrictions, and program details. ** Please contact your authorized Mercedes-Benz Dealer for limitations, restrictions, and program details.
Fleet
The lowest Total Cost of Ownership (TCO) of all full-size and mid-size work vans. There are many reasons why our vans are the ideal solution for businesses requiring a reliable fleet. The bottom line? Our vans protect your bottom line. No other manufacturer offers more versatility or more ownership savings. In fact, the Sprinter and the Metris were awarded Vincentric’s Best Fleet Value award in Canada™*. From the customizable Sprinter to the mid-size Metris, we have the solutions that mean business.
Our National Fleet Sales program provides exclusive fleet pricing, nationwide delivery capability, and comprehensive service programs tailored specifically to your fleet requirements. Take advantage of our demo program, and get behind the wheel of a Mercedes-Benz to test our full lineup of commercial vehicles and see their unmatched performance for yourself.
For six years consecutively, the Mercedes-Benz Sprinter has received the coveted Vincentric Best Fleet Value in Canada™ award. We are proud to announce that for its second year, the Metris has also been honoured for its best-in-class fuel efficiency, extended routine maintenance intervals, and outstanding retained value. Mercedes-Benz Sprinter and Metris vans are by far the best, and hardest-working, fleet vans you can ask for.
* Based on the 2017 Vincentric Best Fleet Value in Canada awards analysis, Full-Size ¾-Ton Cargo Van segment and the Std. Roof 144” WB trim and Full-Size ¾-Ton Passenger Van segment and the Std. Roof 144” WB trim. Based on the 2017 Vincentric Best Fleet Value in Canada awards analysis, Mid-Size Commercial Cargo Van segment and Mid-Size Commercial Passenger Van segment.
