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Manage your 𝘔𝘦𝘳𝘤𝘦𝘥𝘦𝘴 𝘮𝘦 𝘤𝘰𝘯𝘯𝘦𝘤𝘵 account and discover its many features. Log In

Connectivity

Connectivity

Access your vehicle from anywhere, and experience all
the benefits of ownership with the Mercedes-Benz app [1] [2]

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The Mercedes-Benz App

Convenient features, right on your phone with the Mercedes-Benz app.

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The Mercedes-Benz app lets you pair your Van and activate digital extras like Remote Door Lock & Unlock, Locate Van, Up-to-the-minute Van data and more, all on-the-go. Simply scan the QR code in the Vans multimedia system or enter your Vehicle Identification Number in the app to pair your vehicle.[3] Then, touch one button to activate all of your digital extras. If you need assistance, call 1-800-367-6372 or visit your preferred Mercedes-Benz dealer.

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Digital Extras for Personal Use

Access your vehicle from anywhere and experience all of the benefits of ownership with Digital Extras.

Remote start

Start your engine - anytime, anywhere.

The Mercedes-Benz app lets you prepare for any trip using the Remote Engine Start feature. Plus, you can cool down or heat the cabin, so as soon as you step inside, you’re completely comfortable and ready to drive.[4]

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Digital Extras connects you to your Van and makes your everyday life easier.

By activating Mercedes-Benz Digital Extras, your Van will benefit from enhanced comfort, service and safety [1][5][6]. The Digital Extras for personal use are your personal mobility companions. Always have the most important information readily available such as monitoring your Van’s location, maintenance, and door status all from the Mercedes-Benz App. With safety being our priority, we encourage you to take advantage of the helpful functions onboard your vehicle such as Emergency Call Services[8], Accident and Breakdown Management[7], and Software Updates[9].

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Remotely lock or unlock your vehicle

Don’t remember locking your Van doors? No need to worry, you can quickly check the lock status of your Van in your Mercedes-Benz App[6] and quickly lock your vehicle at the tap of a button[2][10].

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Easily locate your vehicle

You can easily see your vehicle’s location, whether you’re in a crowded parking lot or across the globe.

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Comfort

Remote cabin convenience and Pre-Conditioning. Enjoy maximum comfort as soon as you get in by starting the auxiliary heating or cooling of your vehicle remotely via the Mercedes-Benz App.

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Check Battery and Charging Status

Remote cabin convenience and Pre-Conditioning. Enjoy maximum comfort as soon as you get in by starting the auxiliary heating or cooling of your vehicle remotely via the Mercedes-Benz App.

How to Activate Your Account and Digital Extras for Personal Use

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Activate account, pair your vehicle and activate Digital Extras right from the app.

The Mercedes-Benz App[6] lets you create your personal account and directly pair your vehicle with it. Simply download the Mercedes-Benz App (USA/CA), enter your Vehicle Identification Number in the app, enter the code in the MBUX Multimedia System if available[1] and pair your vehicle. With just a touch of one button you may activate all of your services. Once activated, you may use the Mercedes-Benz Digital Extras like Remote Door Locking & Unlocking[10], Software Updates[9] and many more, all on the go.

Your app will guide you through the activation process, but you may also reach out to your Mercedes-Benz dealer to activate your account and vehicle for you directly. In case you need assistance, please call the Customer Assistance Center 

(800) 367-6372 or visit your Mercedes-Benz dealer.

Mercedes-Benz Digital Extras for Business Use

The digital product world for your commercial Mercedes-Benz Van.

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Activate your entire fleet with our industry leading Digital Extras for improving your daily business operations.

The Digital Extras will enable increased efficiency and productivity for your business by utilizing our key features:

  • Always have the most up to date and important information about your Van right at the palm of your hands[1][5][6][2], and increase efficiency and transparency to better benefit your company.
  • Maximize day-to-day business operations and increase profitability by reducing downtimes thanks to over-the-air Software Updates[2][9] and predictive maintenance features[1][12]
  • Increase efficiency thanks to the ability to access your fleet Vans remotely[1][2][10]
  • Improve your drivers’ navigation by using the online MBUX functionalities to always find the best routing options even through high traffic[1][6][11]
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Enable software updates to avoid unnecessary dealership visits

Get the latest software installed over the air[1][9], so your Van is optimized with the latest software available from Mercedes-Benz.

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Add an extra layer of safety for your drivers with our Accident and Breakdown Management Services

In the event of an accident, your vehicles data and position will be relayed to the Roadside Assistance Center for immediate assistance[1][7].

Features & More

All Digital Extras listed below are available for Personal or Business Use. For more detailed information about service availability and eligibility please visit the Connected Vehicle Services link.[1]

Remote Door Locking and Unlocking[10]

  • Lock or unlock your Van from virtually any location, and know that your Van is always secure.[1][5][2]

Remote Retrieval of Vehicle Status/Remote Status[1][2]

  • View the latest data from your Van, including mileage, fuel level, tire pressure, and more.

POI Download[13]

  • Send a location from your Mercedes-Benz App directly to your vehicle and start navigation right away or save it in your MBUX Multimedia System[1][6][13]

Maintenance Management[12]

  • Get reminders of upcoming services, and call your local dealer to book a service appointment.[1][5][2]  
  • Remote cabin convenience and Pre-Conditioning. Enjoy maximum comfort as soon as you get in by starting the auxiliary heating or cooling of your vehicle remotely via the Mercedes-Benz App

 

Live Traffic Information[11]

  • View Live Traffic Information and optimized route guidance on your Van’s navigation.

Car-to-X Communication[14]

  • With Car-to-X Communication, information is exchanged between vehicles on the road, alerting you to various hazards up ahead, such as an accident, fog or icy conditions.

Online Map Updates[15]

  • Install the latest maps to your vehicle’s navigation by downloading updates over-the-air, without affecting the speed or performance of the MBUX Multimedia System.

Weather Overlay[13]

  • Have the option to view location-specific weather and temperatures within your navigation map.

Software Updates[9]

  • Get the latest software installed over the air, so your Van is optimized with the most current software version from Mercedes-Benz.

Maintenance Management[12]

  • Easily view when your next service is coming up.[1][12]

LINGUATRONIC Online Voice Control[16]

  • Use the advanced speech recognition with natural language understanding of your MBUX and communicate with your Van.

Telediagnostics

  • With any vehicle, wear and tear is bound to happen. Be notified if your Van is in need of servicing or a certain part needs to be inspected.

Accident and Breakdown Management[7] 

  • If you’re ever involved in an accident, receive immediate assistance and have a towing service arranged via Roadside Assistance.

  • In the event of a breakdown, your vehicle data and position will be relayed for immediate assistance.

Remote Vehicle Diagnostics

  • Allow your preferred service dealer to remotely retrieve vehicle data ahead of service, so your experience is as smooth as possible.

Emergency Call Services[8]

  • Automatically receive help from an emergency response agent if you’re involved in an accident, or place a call manually by pressing the SOS button in your vehicle.

WiFi Hotspot[17]

  • Your vehicle becomes a 4G WiFi hotspot allowing you to connect up to eight devices to the Internet.

Internet Radio[16]

  • Access Internet Radio using your vehicle’s MBUX Multimedia System to surf between 70,000 live radio stations from around the globe. Search by artist or song, and explore categories like music genres, talk radio, sports and more.

eSprinter Technology and Safety

It’s time to achieve more, more efficiently. The video demonstrates how to use the advanced tech and safety features in the eSprinter. This is how we connect. This is how we stay safe.

Frequently Asked Questions

As a Driver, the ability to edit a company account, add users and/or add vehicles is not allowed within the Mercedes-Benz App. Only the Company Administrator has the ability to edit the company account within the Mercedes-Benz Portal.

To create a company account, add vehicles and/or activate vehicles, please visit your dealer to register your company account, add vehicles and have services activated. Your dealer will ask you to provide the following documents in order to verify and set up your company account:
- Government Identification or Driver’s License for the individual who is the Company Administrator
- Your personal Mercedes me ID (e-Mail-Address or mobile number; if applicable)
- Certificate of existence of the company (such as W9, secretary of state filing, tax return or similar documents)
- Proof of authorization by the company (such as Certificate of Authority by MBFS or a signed statement on company letterhead indicating the person signing on behalf of the company as Company Administrator is authorized to do so by an officer of the company)
- Vehicle registration papers for your eligible vehicles

For registration of a company account, please reach out to your dealer. Your dealer will ask you to provide the following documents in order to verify and set up your company account:
- Government Identification or Driver’s License for the individual who is the Company Administrator
- Your personal Mercedes me ID (e-Mail-Address or mobile number; if applicable)
- Certificate of existence of the company (such as W9, secretary of state filing, tax return or similar documents)
- Proof of authorization by the company (such as Certificate of Authority by MBFS or a signed statement on company letterhead indicating the person signing on behalf of the company as Company Administrator is authorized to do so by an officer of the company)
- Vehicle registration papers for your eligible vehicles

If you, as a Company Administror, want to revoke the Terms and Use of the Digital Extras for a company account you will need to login to the Mercedes Benz Portal in order to do so. By revoking your consent for the company account, all services for the commercial vehicles paired to this account will be deactivated and vehicles will be unpaired. Please be aware that revoking the Terms of Use of the Digital Extras will result in the deletion of your company account which cannot be reverted.

If you cannot see the newly added vehicle within the virtual vehicle garage, it’s likely the vehicle has been paired as a personal vehicle, to the personal user profile. Commercial vehicles can only be added to a company account by a Company Administrator. This can be resolved by using the Mercedes-Benz Portal or by a dealer after the proper documentation has been provided to confirm the identity and authority of the individual requesting the account as the Company Administrator. In order to assign the vehicle to the company account, please remove it from the personal user profile. Once this is completed, the Company Administrator will need to login to the company account via the Mercedes-Benz Portal and add the vehicle to the company account. This will allow you and the users associated with your company account the ability to view the vehicle in the Mercedes-Benz App’s garage under the company account.

In order to view this information, the Driver within the company account must have a Mercedes me ID associated to the company account. Adding additional commercial users can be initiated by a Company Administrator using the Mercedes-Benz Portal.

If you, as a Driver, want to deactivate the geolocation tracking of the commercial vehicle, please contact your Company Administrator and ask to deactivate the services while using the vehicle.

If the last Company Administrator of a company account deletes his/her Mercedes me ID, the company account will automatically be deleted. In case a Company Administrator is responsible for multiple company accounts and deletes his/her Mercedes me ID, being the last Company Administrator of such company accounts, all company accounts will be deleted. The Company Administrator will not receive any notification about the deletion nor will other previous users of the company account(s). In case the Company Administrator initiated this by mistake, the company accounts will need to be registered as new by following the steps identified above for a new account registration.

If you, as a Driver, cannot see the vehicle in your virtual garage in the Mercedes-Benz App, this could be due to the fact that the Company Administrator removed your authorization. To regain access to view the vehicle, please check with your Company Administrator so they can reauthorize your access. Once this is done, you can select the vehicle again from your Mercedes-Benz App garage view, if the vehicle is available and not currently in use by another Driver.

Contact Us

Customer Assistance Centre

Mercedes-Benz app

You can reach us between the hours of 9:00 am and 5:00 pm (EST), Monday to Friday.

1-800-387-0100

or email us at
me-connect.can@cac.mercedes-benz.com

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Mercedes-Benz Data

Our Solution at a Glance

As a Business customer, you now have the option to extract real time vehicle data for your eligible Mercedes-Benz vehicles, without the use of any retrofit hardware, when you collaborate with one of our industry-leading Authorized Fleet Services Providers.[18]

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Meet Our Authorized Fleet Services Providers