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Manage your Mercedes me connect account and discover its many features. Log In

Connectivity

Connectivity

Access your vehicle from anywhere, and experience all
the benefits of ownership with the Mercedes-Benz app [1] [2]

Log in

Mercedes-Benz app for Personal Use

Access your vehicle from anywhere and experience all the benefits of ownership with Mercedes-Benz app. [1][2]

The digital touchscreen and control panel in the front centre of a Mercedes-Benz Sprinter Van, displaying Phone, Navigation and Radio service icons.

Make everyday life easier and more comfortable with Mercedes-Benz app

By activating Mercedes-Benz app, your Van will benefit from enhanced comfort, service, and safety.[1][3][4] The Mercedes-Benz app services for personal use are your personal mobility companions. Always have the most important information readily available such as monitoring your Van’s location, maintenance, and door status all from the Mercedes-Benz app.[4] With safety being our priority, we encourage you to take advantage of the helpful functions on board your vehicle, such as Emergency Call Services [5], Accident & Breakdown Management[6], and Software Updates[7].

A silver Mercedes-Benz Sprinter Van from the side view in front of an industrial building.

Remotely lock or unlock your vehicle

Don’t remember locking your Van doors? No need to worry, you can quickly check the lock status of your Van in your Mercedes-Benz app[4] and quickly lock your vehicle at the tap of a button[2][8].

A person holding their cell phone, using Navigation on the Mercedes me connect app.

Easily locate your vehicle

You can easily see your vehicle’s location, whether you’re in a crowded parking lot or across the globe.

Mercedes-Benz app for Business Use

The digital product world for your commercial Mercedes-Benz Van.

An employee in a warehouse using a laptop placed on a wooden work desk.

Activate your entire fleet with our industry-leading digital services for improving your daily business operations

The Mercedes-Benz app digital services will enable increased efficiency and productivity for your business by utilizing our key features:

  • Always have the most up-to-date and important information about your Van right in the palm of your hand[1][3][4][2], and increase efficiency and transparency to better benefit your company.
  • Increase efficiency with the ability to access your entire fleet remotely.[1][2][8]
  • Improve your drivers’ navigation by using the online MBUX functionalities to always find the best routing options even through high traffic.[1][4][9]
A person sitting on the front step of a building using their cell phone, with luggage beside them. A small portion of a vehicle is visible to the right.

Enable software updates to avoid unnecessary dealership visits

Get the latest software installed over the air[1][7], so your Van is optimized with the most current information from Mercedes-Benz.

A certified service technician in a mechanic’s shop raising up a silver Mercedes-Benz Sprinter on a mechanical vehicle lift.

Add an extra layer of safety for your drivers with our Accident & Breakdown Management

In the event of an accident, your vehicle's data and position will be relayed to the Roadside Assistance Centre for immediate assistance[1][6].

The Mercedes-Benz app

Convenient features, right on your phone with the Mercedes-Benz app.

A person standing in an open outdoor area around sunset, looking down at their cellphone in their right hand.

The Mercedes-Benz app gives you an overview and control over your Mercedes-Benz Van[4]. Download the app today to take full advantage of your Mercedes-Benz app services such as[1]:

  • Remotely lock or unlock the doors of your Van[8]

  • Find your van on a map[4][2]

  • Get up-to-the-minute vehicle data[4][2]

  • Maintain your Van

  • Sync with Google Home and Amazon Alexa[10]

  • Send a location to your in-vehicle navigation

  • And more

Download the app, create a profile, and have your Mercedes-Benz Van in the palm of your hand.

Download now for iOS and Android.

Connect+ Services

Overview of selected Mercedes-Benz app Connect+ services for Mercedes-Benz Vans customers.

Connect+ services are complimentary for 1 year.

See full list of features and disclaimers below for further information on availability of services by model and equipment.

Remote Door Lock and Unlock[8]
  • Lock or unlock your vehicle from virtually any location, and know that your vehicle is always secure.
     

Point-of-Interest Download[10]

  • Send an address from your phone directly to the navigation system in your car. When you get to your car, you can start navigating right away, or save the address to your head unit.
     

Remote Vehicle Finder[11]

  • Relocate your parked vehicle with ease with light or sound signals on the vehicle triggered by your smartphone to find your Van’s exact position in large parking areas.

Vehicle Tracker

  • View the current location of your vehicle on a map using your smartphone or computer.
     

Parked Vehicle Locator

  • Never forget where you parked again. See your vehicle’s location within a 1.5 km radius, and get walking directions to it.
     

Geofencing[12]

  • Set up a virtual boundary through the Mercedes-Benz app Portal, and be notified when your vehicle enters or exits that defined area.

Stolen Vehicle Assistance[12]

  • Receive an alert if your vehicle has been entered without the keys. Plus, share your vehicle’s position data with law enforcement to increase the chances of recovery.
     

Valet Protect[12]

  • Receive a notification if your vehicle has been switched on or off or if your vehicle leaves the specified radius of its parked location.

Live Traffic Information[9]

  • View live traffic information and optimized route guidance on your vehicle’s navigation.
     

Car-to-X Communication[13]

  • With Car-to-X Communication, information is exchanged between vehicles on the road, alerting you to various hazards up ahead, such as an accident, fog, or icy conditions.
     

What3words[11]

  • What3words is the simplest way to talk about location. Every 3 m x 3 m in the world has a unique 3-word address. Now every precise location – a restaurant front door, an airport car park entrance, or a remote beachside viewpoint – has a simple and accurate address that is far easier to input than a regular street address.
     

Online Map Updates[14]

  • Install the latest maps to your vehicle’s navigation by downloading updates over-the-air, without affecting the speed or performance of the head unit.
     

Local Search[11]

  • Find restaurants, stores, gas stations, parking options, and other nearby points of interest on and around your route in the local area.
     

Global Search[11]

  • Find locations and points of interest anywhere in the world through Mercedes-Benz app Global Search feature.
     

Weather Overlay[11]

  • Have the option to view location-specific weather and temperatures within your navigation map.

Connect Services

Overview of selected Mercedes-Benz app Connect Services for Mercedes-Benz Vans customers. All services listed below are available for Personal or Business Use.

Vehicle Status

• View the latest data from your vehicle, including mileage, fuel level, tire pressure, and more.

Emergency Call Services[5]

• Automatically receive help from an emergency response agent if you’re involved in an accident, or place a call manually by pressing the SOS button in your vehicle.

Accident & Breakdown Management[6]

• If you’re ever involved in an accident, receive immediate assistance and have a towing service arranged via Roadside Assistance.

• In the event of a breakdown, your vehicle data and position will be relayed for immediate assistance.

Maintenance Management[15]

• Get reminders of upcoming service, and book an appointment with your preferred service dealer.[1][3][2]

Telediagnostics

• With any vehicle, wear and tear is bound to happen. Be notified if your car is in need of servicing or a certain part needs to be inspected.

Remote Vehicle Diagnostics

• Allow your preferred service Dealer to remotely retrieve vehicle data ahead of service, so your experience is as smooth as possible.

Software Updates[7]

• Get the latest software installed over-the-air, so your vehicle is optimized with the most current information from Mercedes-Benz.

Interface to Third-Party Providers[10]

• Control Mercedes-Benz app services in your vehicle from the comfort of your home using your voice assistant.

Entertainment

Overview of MBUX infotainment system services for Mercedes-Benz Sprinter customers. All features listed below are available for Personal or Business Use.

Services are complimentary for as long as your vehicle’s technology is supported.

MBUX Voice Assistant[11][16]

• Use the advanced speech recognition with natural language understanding of your MBUX and communicate with your Van.

WiFi Hotspot[17]

• Your vehicle becomes a 4G WiFi hotspot allowing you to connect up to eight devices to the Internet.

Internet Radio[10]

• Access Internet Radio using your vehicle’s MBUX multimedia system to surf between 70,000 live radio stations from around the globe. Search by artist or song, and explore categories like music genres, talk radio, sports, and more.

Smartphone Integration[11]

• Transfer your personal smartphone screen to the media display in your Mercedes-Benz.

Contact Us

Customer Assistance Centre

Mercedes-Benz app

You can reach us between the hours of 9:00 am and 5:00 pm (EST), Monday to Friday.

1-800-387-0100

or email us at
me-connect.can@cac.mercedes-benz.com

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