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Manage your Mercedes me connect account and discover its many features Log In

A split screen view: on the left, a worker uses the Mercedes me connect app on a cell phone. On the right, a Sprinter van on the jobsite. Blue waves depict the connection between the phone and the van.

Connectivity

Available on the new 2023 Sprinter, Mercedes me connect enables you to monitor and interact with your Mercedes-Benz Van from anywhere. [1] [2]

Log in

Mercedes me connect for Personal Use

Access your vehicle from anywhere and experience all the benefits of ownership with Mercedes me connect. [1][2]

The digital touchscreen and control panel in the front centre of a Mercedes-Benz Sprinter Van, displaying Phone, Navigation and Radio service icons.

Make everyday life easier and more comfortable with Mercedes me connect

By activating Mercedes me connect, your Van will benefit from enhanced comfort, service, and safety.[1][3][4] The Mercedes me connect services for personal use are your personal mobility companions. Always have the most important information readily available such as monitoring your Van’s location, maintenance, and door status all from the Mercedes me connect App.[4] With safety being our priority, we encourage you to take advantage of the helpful functions on board your vehicle, such as Emergency Call Services [5], Accident & Breakdown Management[6], and Software Updates[7].

A silver Mercedes-Benz Sprinter Van from the side view in front of an industrial building.

Remotely lock or unlock your vehicle

Don’t remember locking your Van doors? No need to worry, you can quickly check the lock status of your Van in your Mercedes me connect App[4] and quickly lock your vehicle at the tap of a button[2][8].

A person holding their cell phone, using Navigation on the Mercedes me connect app.

Easily locate your vehicle

You can easily see your vehicle’s location, whether you’re in a crowded parking lot or across the globe.

Mercedes me connect for Business Use

The digital product world for your commercial Mercedes-Benz Van.

An employee in a warehouse using a laptop placed on a wooden work desk.

Activate your entire fleet with our industry-leading digital services for improving your daily business operations

The Mercedes me connect digital services will enable increased efficiency and productivity for your business by utilizing our key features:

  • Always have the most up-to-date and important information about your Van right in the palm of your hand[1][3][4][2], and increase efficiency and transparency to better benefit your company.
  • Increase efficiency with the ability to access your entire fleet remotely.[1][2][8]
  • Improve your drivers’ navigation by using the online MBUX functionalities to always find the best routing options even through high traffic.[1][4][9]
A person sitting on the front step of a building using their cell phone, with luggage beside them. A small portion of a vehicle is visible to the right.

Enable software updates to avoid unnecessary dealership visits

Get the latest software installed over the air[1][7], so your Van is optimized with the most current information from Mercedes-Benz.

A certified service technician in a mechanic’s shop raising up a silver Mercedes-Benz Sprinter on a mechanical vehicle lift.

Add an extra layer of safety for your drivers with our Accident & Breakdown Management

In the event of an accident, your vehicle's data and position will be relayed to the Roadside Assistance Centre for immediate assistance[1][6].

The Mercedes me connect App

Convenient features, right on your phone with the Mercedes me connect App.

A person standing in an open outdoor area around sunset, looking down at their cellphone in their right hand.

The Mercedes me connect App gives you an overview and control over your Mercedes-Benz Van[4]. Download the app today to take full advantage of your Mercedes me connect services such as[1]:

  • Remotely lock or unlock the doors of your Van[8]

  • Find your van on a map[4][2]

  • Get up-to-the-minute vehicle data[4][2]

  • Maintain your Van

  • Sync with Google Home and Amazon Alexa[10]

  • Send a location to your in-vehicle navigation

  • And more

Download the app, create a profile, and have your Mercedes-Benz Van in the palm of your hand.

Download now for iOS and Android.

Connect Services

Overview of selected Mercedes me connect services for Mercedes-Benz Vans customers.

Connect services are complimentary for 1 year.

See full list of features and disclaimers below for further information on availability of services by model and equipment.

Vehicle Status

  • View the latest data from your vehicle, including mileage, fuel level, tire pressure, and more.
     

Remote Door Lock and Unlock[8]

  • Lock or unlock your vehicle from virtually any location, and know that your vehicle is always secure.
     

Point-of-Interest Download[10]

  • Send an address from your phone directly to the navigation system in your car. When you get to your car, you can start navigating right away, or save the address to your head unit.
     

Remote Vehicle Finder[11]

  • Relocate your parked vehicle with ease with light or sound signals on the vehicle triggered by your smartphone to find your Van’s exact position in large parking areas.

Vehicle Tracker

  • View the current location of your vehicle on a map using your smartphone or computer.
     

Parked Vehicle Locator

  • Never forget where you parked again. See your vehicle’s location within a 1.5 km radius, and get walking directions to it.
     

Geofencing[12]

  • Set up a virtual boundary through the Mercedes me connect Portal, and be notified when your vehicle enters or exits that defined area.

Stolen Vehicle Assistance[12]

  • Receive an alert if your vehicle has been entered without the keys. Plus, share your vehicle’s position data with law enforcement to increase the chances of recovery.
     

Valet Protect[12]

  • Receive a notification if your vehicle has been switched on or off or if your vehicle leaves the specified radius of its parked location.

Live Traffic Information[9]

  • View live traffic information and optimized route guidance on your vehicle’s navigation.
     

Car-to-X Communication[13]

  • With Car-to-X Communication, information is exchanged between vehicles on the road, alerting you to various hazards up ahead, such as an accident, fog, or icy conditions.
     

What3words[11]

  • What3words is the simplest way to talk about location. Every 3 m x 3 m in the world has a unique 3-word address. Now every precise location – a restaurant front door, an airport car park entrance, or a remote beachside viewpoint – has a simple and accurate address that is far easier to input than a regular street address.
     

Online Map Updates[14]

  • Install the latest maps to your vehicle’s navigation by downloading updates over-the-air, without affecting the speed or performance of the head unit.
     

Local Search[11]

  • Find restaurants, stores, gas stations, parking options, and other nearby points of interest on and around your route in the local area.
     

Global Search[11]

  • Find locations and points of interest anywhere in the world through Mercedes me connect’s Global Search feature.
     

Weather Overlay[11]

  • Have the option to view location-specific weather and temperatures within your navigation map.

Assistance & Support

Overview of selected Mercedes me Assist Services for Mercedes-Benz Vans customers. All services listed below are available for Personal or Business Use.

Services are complimentary for as long as your vehicle’s technology is supported.

See full list of features and disclaimers below for further information on availability of services by model and equipment.

Emergency Call Services[5]

• Automatically receive help from an emergency response agent if you’re involved in an accident, or place a call manually by pressing the SOS button in your vehicle.

Accident & Breakdown Management[6]

• If you’re ever involved in an accident, receive immediate assistance and have a towing service arranged via Roadside Assistance.

• In the event of a breakdown, your vehicle data and position will be relayed for immediate assistance.

Maintenance Management[15]

• Get reminders of upcoming service, and book an appointment with your preferred service dealer.[1][3][2]

Telediagnostics

• With any vehicle, wear and tear is bound to happen. Be notified if your car is in need of servicing or a certain part needs to be inspected.

Remote Vehicle Diagnostics

• Allow your preferred service Dealer to remotely retrieve vehicle data ahead of service, so your experience is as smooth as possible.

Software Updates[7]

• Get the latest software installed over-the-air, so your vehicle is optimized with the most current information from Mercedes-Benz.

Interface to Third-Party Providers[10]

• Control Mercedes me connect services in your vehicle from the comfort of your home using your voice assistant.

Entertainment

Overview of MBUX infotainment system services for Mercedes-Benz Sprinter customers. All features listed below are available for Personal or Business Use.

Services are complimentary for as long as your vehicle’s technology is supported.

MBUX Voice Assistant[11][16]

• Use the advanced speech recognition with natural language understanding of your MBUX and communicate with your Van.

WiFi Hotspot[17]

• Your vehicle becomes a 4G WiFi hotspot allowing you to connect up to eight devices to the Internet.

Internet Radio[10]

• Access Internet Radio using your vehicle’s MBUX multimedia system to surf between 70,000 live radio stations from around the globe. Search by artist or song, and explore categories like music genres, talk radio, sports, and more.

Smartphone Integration[11]

• Transfer your personal smartphone screen to the media display in your Mercedes-Benz.

Contact Us

Customer Assistance Centre

Mercedes me connect

You can reach us between the hours of 9:00 am and 5:00 pm (EST), Monday to Friday.

1-800-387-0100

or email us at
me-connect.can@cac.mercedes-benz.com

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†

Certain models built for the Canadian market may come equipped with modified reflectors found on the rear bumper of the van.

1

Models may include options/packages or services not standard on a Sprinter (as of MY 23). Services require vehicle cellular connectivity and availability of vehicle GPS signal. Specifications are subject to change. MBC reserves the right to change or discontinue Mercedes me connect services at any time without prior notification or incurring any future obligation. Services are not available on all models and/or may vary depending on vehicle equipment. For the connect services available for your vehicle, please see Mercedes me connect Service Terms of Use and Overview of Services (https://www.mercedes-benz.ca/en/legal-notices/terms-of-use).

2

The availability of services in addition to the integrated Communication Module for Digital Services (LTE) depends on the network coverage of the mobile network provider. The Communication Module for Digital Services (LTE) is equipped in the Sprinter sold in Canada (as of MY 23). The availability of certain features may be limited at the current time.

3

Mercedes me connect is generally available in Canada with the Sprinter (as of MY 23). However, services are not available on all models and/or may vary depending on vehicle equipment. Please contact an authorized Mercedes-Benz Vans dealership for more information.

4

To help prevent distracted driving, the use of the Mercedes me connect App is not permitted while operating a motor vehicle. Use while operating a motor vehicle, increases the risk of injury and endangers oneself, other vehicle occupants and road user others. Please follow all applicable federal, provincial and local laws.

5

When the Emergency Call Services are triggered, the following data are automatically transmitted: vehicle identification number, GPS position, direction of travel, time of the emergency call, language setting, and number of occupants in the cab. The Emergency Call Services are activated from the moment the vehicle is delivered to the customer following a sale. No separate terms of use have to be accepted. The Communication Module for Digital Services and the emergency call button are necessary for use of the Emergency Call Services. The availability of the service in addition to the integrated Communication Module for Digital Services (LTE) also depends on the network coverage of the mobile network provider.

6

By using the Accident & Breakdown Management, vehicle data and location are collected. Accident & Breakdown Management is only available in conjunction with the Emergency Call Services. The Communication Module for Digital Services (LTE) is required to use the Accident & Breakdown Management.

7

Update times, content, and installation times can vary. Updates to the Communication Module (LTE) are automatic, as otherwise certain applications might no longer work. You can access the current status of the software via the Mercedes me connect App. Software updates are activated from the moment the vehicle is delivered to the customer following a sale and will be provided when necessary. Some updates may be required to be performed by your servicing dealers.

8

The Remote Door Locking/Unlocking function via the Mercedes me connect App makes it possible for you to view the status of the doors and lock/unlock the vehicle using a code via the Mercedes me connect App. Please note this service is currently not available for fully integrated camper vans on Sprinter Bases.

9

The information from this service is shown on the touchscreen of the MBUX Multimedia System. Live Traffic Information can only be used in conjunction with the MBUX Multimedia System with 17.8 cm (7-inch) touchscreen and navigation or the MBUX Multimedia System with 26 cm (10.25-inch) touchscreen. While the navigation system provides directional assistance, the driver must remain focused on safe driving behavior, including paying attention to traffic and street signs. The driver should utilize the system's audio cues while driving and should only consult the map or visual displays once the vehicle has been stopped in a safe place. Maps do not cover all areas or all routes within an area. Please follow all applicable federal, provincial and local laws.

10

You can only use this service in conjunction with the MBUX Multimedia System with 17.8 cm (7-inch) touchscreen and navigation or the satellite radio or with the MBUX Multimedia System with 26 cm (10.25-inch) touchscreen. Before use, some of the applications must first be activated. For some functions (Internet Radio and Browser), additional data volume is necessary which can be purchased via the WiFi-Hotspot service, see footnote 17.

11

You can only use this service in conjunction with the MBUX Multimedia System with 17.8 cm (7-inch) touchscreen and navigation or the MBUX Multimedia System with 26 cm (10.25-inch) touchscreen, once activated.

12

This service is only available for private customers.

13

A valid subscription to Live Traffic Information is necessary to use Car-to-X Communication. Car-to-X Communication can only be used in conjunction with the MBUX Multimedia System with 17.8 cm (7-inch) touchscreen and navigation or MBUX Multimedia System with 26 cm (10.25-inch) touchscreen. Only the data of vehicles directly affected by the event and equipped with Car-to-X Communication are processed. Therefore, you may not always receive a timely or any warning of hazards through this system.

14

The Online Map Update service is only available in conjunction with the MBUX Multimedia System with 17.8 cm (7-inch) touchscreen and navigation or MBUX Multimedia System with 26 cm (10.25-inch) touchscreen. The service must first be activated.

15

In order for us to offer you the service Maintenance Management, data is transferred from the vehicle to Mercedes-Benz AG. This data includes the vehicle identification number, mileage, service code (A or B), as well as remaining time and mileage until the next service is due and information on the brake system and coolant.

16

The online/off-board voice control will only operate after consent to the Terms of Use.

17

The WiFi-Hotspot is offered via an integrated SIM card, but data plans are provided by a third party service provider and not within the control of Mercedes-Benz Canada Inc. The WiFi-Hotspot requires a contract and an active account with the service provider, in order to access data services. This contract can be made with the help of the MBUX Multimedia System or a mobile device. The Mobile device needs to be connected to the WiFi-Hotspot of the MBUX Multimedia System. Mobile devices are sold separately. Activation and deactivation of the WiFi-Hotspot is only possible via data contract with the service network provider. Additional costs and other limitations may apply, see also footnote 14. Internet connection and speed depend on availability and strength of cellular signals at your present location. Some services are only available on select vehicles. A MBUX multimedia system with 17.8 cm (7-inch) touchscreen and navigation or satellite radio or the MBUX multimedia system with 26 cm (10.25-inch) touchscreen is required for the WiFi-Hotspot service. The Driver is responsible for complying with traffic and other laws.