Owners, welcome to the family.
You take pride in your work and in the fact that you own the hardest-working van on the road. And we take pride in creating the best ownership experience available. So to help, we've collected a few VanCARE resources to keep your work van and your business running smoothly.
Ensure your vehicle remains capable of great performance by servicing your van with your authorized Mercedes-Benz vans service centre. Our certified technicians have the most up-to-date knowledge and technology, so we can provide you with the highest quality service in the industry.
ServiceCARE Plans
Your van is built to endure – and our leading ServiceCARE plans can help minimize your downtime even further.
Extended Limited Warranty (ELW)
More warranty. More certainty.
The Extended Limited Warranty product offers you greater coverage for mechanical, electrical and electronic components. It protects you against unforeseen repair costs and without any deductibles, you get the benefit of predictable and attractive conditions.
Pre-paid Maintenance (PPM)
Keeping your van in top shape.
Regular and accurate checking of the most important vehicle parts and functions ensures that your van continues to deliver outstanding performance and reliability. Maintenance prevents unnecessary repair costs and keeps downtime minimal.
Complete
The all-inclusive service package.
If you require comprehensive additional protection for your van, look no further than our Complete product. This package covers all workshop work, including wear and tear repairs. The vehicle is ready for action when you need it, and you keep costs safely under control.
***For detailed warranty coverage information please check the vehicle manufacturer warranty booklet.
Service solutions built for you
Learn more about all this and much more available to you with our ServiceCARE Customer Guide.
Genuine Parts & Service
Mercedes-Benz Service
Maintaining your Mercedes-Benz shouldn't slow you down. And with our Mercedes‑Benz Service, it won't. Wherever you turn you'll find certified commercial technicians, heavy-duty state-of-the-art commercial equipment, and low commercial labour rates. And you can trust that no matter which Mercedes‑Benz location you call on, we'll help you get every ounce of power and efficiency out of your work van.
Manufacturer Warranty
We back our vans with one of the most comprehensive warranties in the business. And by following a routine maintenance schedule at an authorized Mercedes-Benz service centre, you can be sure your van has a long and productive career.
The Mercedes-Benz Vans standard manufacturer warranty coverage as of MY19 is outlined below.
Owners' Manuals
Download information about your Mercedes-Benz from the convenience of your computer.
Sprinter
Metris
Sprinter
Mercedes-Benz continuously updates its vehicles and equipment. We therefore reserve the right to make changes with regard to the following: Design, Equipment, Technical Features.
For further assistance, feel free to contact or visit your local authorized Mercedes-Benz dealer.
Accessories
Built to your specs.
Equip your Mercedes-Benz Metris van or Sprinter van to meet your business needs. Every component we offer has been designed to increase your safety, comfort, and productivity. Your Mercedes-Benz dealer can provide you with a full line of accessories, so you get the most out of every square inch of your van.
Recall Information
See if your vehicle has any ongoing recalls, and learn about the appropriate next steps.
See the Latest Recalls