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Owners, welcome to
the family.

You take pride in your work and in the fact that you own the hardest-working van on the road. And we take pride in creating the best ownership experience available. So to help, we've collected a few VanCARE resources to keep your work van and your business running smoothly. And if we can help in any other way, don't hesitate to Contact Us.

Maintenance

Warranty

Breaking the standards.

We back our vans with one of the most comprehensive warranties in the business. And by following a routine maintenance schedule at an authorized Mercedes-Benz service centre, you can be sure your van has a long and productive career.

Sprinter and Metris

Standard Limited Warranty

Basic Limited Warranty3-year / 60,000 km
Basic coverage for 3 years or 60,000 kilometres, whichever comes first. Excludes normal maintenance and wear items.
Powertrain Warranty5-year / 100,000 km
Powertrain coverage for 5 years or 100,000 kilometres, whichever comes first.
Surface Corrosion Warranty3-year / 60,000 km
Basic coverage for 3 years or 60,000 kilometres, whichever comes first. Excludes normal maintenance and wear items.
Roadside Assistance5-year / 100,000 km
Roadside Assistance is available 24 hours a day, virtually anywhere in Canada or the continental United States.

Sprinter Only

Diesel Engine Limited Warranty5-year / 160,000 km
Coverage for Turbo Diesel engines for 5 years or 160,000 kilometres, whichever comes first.
Emissions Warranty5-year / 160,000 km
Emissions coverage for 5 years or 160,000 kilometres, whichever comes first.

Metris Only

Emissions Warranty 8-year / 130,000 km
Emissions coverage for 8 years or 130,000 kilometres, whichever comes first.

Extended Limited Warranty

Coverage that goes the extra mile.

At Mercedes-Benz, we engineer our commercial vans to deliver reliable performance. But for those looking to extend protection beyond the standard factory warranty, we offer the Mercedes-Benz Extended Limited Warranty, ensuring your van is protected even further down the road.

Extended Limited Warranty Pricing**
Up to 6 years / 160,000 km ($1,895)
Coverage New Vehicle Warranty Extended Limited Warranty
Engine 5-Year / 160,000-km 6-Year / 160,000-km
Transmission 5-Year / 100,000-km 6-Year / 160,000-km
Rear Axle 5-Year / 100,000-km 6-Year / 160,000-km
Cooling System 3-Year / 60,000-km 6-Year / 160,000-km
Climate Control 3-Year / 60,000-km 6-Year / 160,000-km
Audio System 3-Year / 60,000-km 6-Year / 160,000-km
Roadside Assistance 5-Year / 100,000-km 6-Year / 160,000-km

Accessories

Accessories

Built to your specs.

Equip your Mercedes-Benz Metris van or Sprinter van to meet your business needs. Every component we offer has been designed to increase your safety, comfort, and productivity. Your Mercedes-Benz dealer can provide you with a full line of accessories, so you get the most out of every square inch of your van.

Owners' Manuals

Download information about your Mercedes-Benz from the convenience of your computer.

Operator's Manuals

Warranty Information

Audio 20 Manual

Sound 5

Service Booklet

Operator's Manuals

Warranty Information

Audio 20 Manual

Sound 5

Service Booklet

Operator's Manuals

Service Information

Warranty Information

Audio 15 Manual

Service Reminder Reset Manual

Audio 10

Audio 15

Fuse Allocation Supplement

Extended Limited Warranty

Prepaid Maintenance

Operating Manual

Service and Warranty

Service Booklet

Mercedes-Benz continuously updates its vehicles and equipment. We therefore reserve the right to make changes with regard to the following:
Design, Equipment, Technical Features.

For further assistance, feel free to contact or visit your local authorized Mercedes-Benz dealer.

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