Metris

Cargo
Van

Starting At: $36,000
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Passenger
Van

Starting At: $44,100
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Sprinter

Cargo
Van

Starting At: $42,900*
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Crew
Van

Starting At: $51,500*
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Passenger
Van

Starting At: $58,800*
Explore Build

Cab
Chassis

Starting At: $47,900
Explore Build

Sprinter 4x4

Cargo
Van

Coming soon

Passenger
Van

Coming soon

Owners, welcome to the family.

You take pride in your work and in the fact that you own the hardest-working van on the road. And we take pride in creating the best ownership experience available. So to help, we've collected a few VanCARE resources to keep your work van and your business running smoothly. And if we can help in any other way, don't hesitate to Contact Us.

Maintenance

Mercedes-Benz Service

Maintaining your Mercedes-Benz shouldn't slow you down. And with our Mercedes-Benz Service, it won't. Wherever you turn you'll find certified commercial technicians, heavy-duty state-of-the-art commercial equipment, and low commercial labour rates. And you can trust that no matter which Mercedes-Benz location you call on, we'll help you get every ounce of power and efficiency out of your work van.
Find a service centre near you

Certified Commercial Technicians

No one knows your Mercedes-Benz van better than our factory-trained service technicians. Using the latest tools and equipment, they’ll have your vehicle back to work in no time.

Extended Service Hours

Select Mercedes-Benz Service locations offer extended hours — so you can make an appointment that best fits your work schedule.

Priority Scheduling

Routine maintenance should never slow you down. That’s why Mercedes-Benz Service offers you priority scheduling. Our aim** is next-day repair appointments, and maintenance appointments within 3 days. Our commercial service specialists are ready to get you moving.

Loaner Vehicle

Should your van ever need service, select Mercedes-Benz Service locations can provide a loaner vehicle to help with the workload while your van is being serviced. Be sure to check availability when scheduling your appointment.17

24-Hour Roadside Assistance

If you happen to experience an unexpected stop along the way, Mercedes-Benz 24-Hour Roadside Assistance is always available to get you moving again. Give us a call and authorized personnel will be dispatched to your location to provide services like flat tire replacement, dead battery jumpstart, or fuel delivery should you happen to run out. Contact 24-Hour Roadside Assistance at 1-800-387-0100.15, 17

Mercedes-Benz Genuine Parts

Successful van ownership not only involves the right people servicing your vehicle, but the right parts as well. Mercedes-Benz Genuine Parts fit perfectly and are manufactured with the utmost quality to safeguard reliability, durability, and safety.

Collision Repair Service

If you’re ever in a collision, qualified repair experts are on hand at Mercedes-Benz Approved Collision Centres. They’ll perform the repairs necessary to get your Mercedes-Benz van rolling again quickly. For more information, call the Customer Assistance Centre at 1-800-387-0100.
**Service Restrictions: Every attempt will be made for priority scheduling. However, MBC and its dealer network may not be able to offer you priority scheduling each time due to a variety of circumstances. Priority scheduling will be dependent on each dealership’s respective availability.

Mercedes-Benz Prepaid Maintenance

Lower tomorrow's maintenance costs today.
Need to know what's covered in your prepaid maintenance agreement? Maybe you'd like to see how much you're saving per kilometre. Here you'll find all of the information about our Mercedes-Benz Prepaid Maintenance. And if you've recently purchased your van, there may still be time to add a Prepaid Maintenance agreement to your van so you're protected from potential future increases in parts and service costs.
Mercedes-Benz Prepaid Maintenance Brochure

Warranty

Standard Limited Warranty

Breaking the standards.

We back our vans with one of the most comprehensive warranties in the business. And by following a routine maintenance schedule at an authorized Mercedes-Benz service centre, you can be sure your van has a long and productive career.

Sprinter and Metris

Standard Limited Warranty

Basic Limited Warranty3-year / 60,000 km
Basic coverage for 3 years or 60,000 kilometres, whichever comes first. Excludes normal maintenance and wear items.
Powertrain Warranty5-year / 100,000 km
Powertrain coverage for 5 years or 100,000 kilometres, whichever comes first.
Surface Corrosion Warranty3-year / 60,000 km
Basic coverage for 3 years or 60,000 kilometres, whichever comes first. Excludes normal maintenance and wear items.
Roadside Assistance5-year / 100,000 km
Roadside Assistance is available 24 hours a day, virtually anywhere in Canada or the continental United States.

Sprinter Only

Diesel Engine Limited Warranty5-year / 160,000 km
Coverage for Turbo Diesel engines for 5 years or 160,000 kilometres, whichever comes first.
Emissions Warranty5-year / 160,000 km
Emissions coverage for 5 years or 160,000 kilometres, whichever comes first.

Metris Only

Emissions Warranty 8-year / 130,000 km
Emissions coverage for 8 years or 130,000 kilometres, whichever comes first.

Extended Limited Warranty

Coverage that goes the extra mile.

At Mercedes-Benz, we engineer our commercial vans to deliver reliable performance. But for those looking to extend protection beyond the standard factory warranty, we offer the Mercedes-Benz Extended Limited Warranty, ensuring your van is protected even further down the road.

Extended Limited Warranty Pricing** Up to 6 years / 160,000 km ($1,895)
Extended Limited Warranty Brochure
Coverage New Vehicle Warranty Extended Limited Warranty
Engine 5-Year / 160,000-km 6-Year / 160,000-km
Transmission 5-Year / 100,000-km 6-Year / 160,000-km
Rear Axle 5-Year / 100,000-km 6-Year / 160,000-km
Cooling System 3-Year / 60,000-km 6-Year / 160,000-km
Climate Control 3-Year / 60,000-km 6-Year / 160,000-km
Audio System 3-Year / 60,000-km 6-Year / 160,000-km
Roadside Assistance 5-Year / 100,000-km 6-Year / 160,000-km

Owners' Manuals

Download information about your Mercedes-Benz from the convenience of your computer.

Service And Warranty

Mercedes-Benz continuously updates its vehicles and equipment. We therefore reserve the right to make changes with regard to the following:
Design, Equipment, Technical Features.

For further assistance, feel free to contact or visit your local authorized Mercedes-Benz dealer.

Accessories

Accessories

Built to your specs.

Equip your Mercedes-Benz Metris van or Sprinter van to meet your business needs. Every component we offer has been designed to increase your safety, comfort, and productivity. Your Mercedes-Benz dealer can provide you with a full line of accessories, so you get the most out of every square inch of your van.
ACCESSORIES BROCHURE
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